Shipping and Handling
UPS Shipping
On most items there is NO CHARGE for shipping from Lenzart to your studio using UPS Ground or 3 Day Select! The few exceptions are:
- Any package that incurs “oversize charges” from UPS, or any item shipping in a tube, will have the oversize charge billed to the studio (usually $8.00 to $12.00)
- Sizes that require a special crate will be billed a Freight & Crate charge of $115.00
- Events and Underclass will be charged by weight of the outbound boxes
Drop Shipping and order fulfillment
If an order needs to be shipped to a location other than the studio, we will do so, charging the studio $7.50 per order. The invoice will reflect this charge and will be sent to the studio along with any ordering information.
Packing and Handling
Lenzart ships work to many states, from the northeast seaboard to the west coast of California. Our experience on nationwide shipping has given us the benefit of a great system, great packing materials and great protective boxes. A charge of $2.90 per order is added to your work for these protective steps, but it will help ensure a quick and safe delivery of every single item. Our damage percentage for each of the last 3 years was under half a percent!
Damage In Transit
In the rare event of a damaged box:
- Phone us immmediately and we will begin the claim procedure. We will ask you to return the negatives and/or files and order envelopes so that we can begin reprinting. Please do not refuse the package, or ship it back without a phonecall. This could result in the loss of your negative, or refusal of the damage claim. New prints would then have to be produced at full charge.
- Save all damaged prints and packing materials. They will be picked up and examined by the delivery service.
Having followed this procedure we will be able to replace your damaged order, in the shortest time possible, at no cost to you.